SHOP
A SLICE OF LOULOUCA AT HOME
Frequently asked questions
Can i purchase desserts over the counter?
Our takeaway selection includes the small format 4 entremets and beverages (e.g. coffee and tea). You may view our takeaway menu here.
Our medium and large format entremets are only available for purchase via pre orders and will not be available over the the counter.
Plated desserts are not available for takeaways and only available for dine in.
Do you offer delivery?
Yes. Islandwide delivery is available for pre-orders at a flat rate of $30 per trip. All orders are transported in a refrigerated vehicle to ensure they arrive at the optimal temperature.
Alternatively, you may wish to collect your order at our store for at no additional cost.
How far in advance should I place my order?
Please order at least 3 days before the intended date of collection/delivery.
Unfortunately we are not able to accommodate same-day delivery or collection.
Can I arrange for same-day delivery or collection?
No, we are not able to do same-day delivery or collection.
What are your collection hours?
Orders may be collected from our store from 11AM–11PM.
Can I choose a specific delivery time?
Our deliveries take place between 10am and 4pm, and we’re unable to guarantee a specific delivery time within this window. Please ensure someone is available to receive your order.
I'm trying to select a date on the product page but i'm unable to.
Our entremets are made in limited quantities each day. If your preferred date is unavailable for selection, we are fully booked for that day. Please select another available date.
Am i able to pre order bulk orders?
Of course! Please drop us an email at hello@loulouca.com with your request.
What happens if my order is damaged during delivery?
Our delivery driver will request for you to check your order upon receipt to ensure everything has arrived safely.
If you notice anything amiss, please let the driver know and WhatsApp us at +65 8158 7984 with your order number and clear photographs of the affected item. Our team will review the matter and assist accordingly.
For self-collection, what is the best way to transport and store the pastries?
Keep the box upright and place it on a flat surface during transport. Please refrigerate the pastries within 45 minutes of collection and keep refrigerated until ready to enjoy.
How long can the pastries remain unrefrigerated?
To ensure the best quality, we recommend refrigerating them within 45 minutes of collection, especially in Singapore’s weather!
Do you pack your cakes with ice packs?
Our cakes are packed in insulated bags designed to help maintain their temperature during transport without ice packs. Please refrigerate your cake within 45 minutes of collection.
Can I change or cancel my order?
We are unfortunately unable to allow cancellations once payment is made. If you’d like to make revisions to your order, please contact us via WhatsApp at +65 8158 7984 and we will try our best to assist.
Do you provide candles?
All cakes come with 1 matte gold candle and 1 disposable cake knife. If you wish to have more candles, please add them before checking out.
Can I request a custom message written on the cake?
As our cakes are intricately designed with limited surface area, we are unable to customise any messages.
Can the courier leave my order at the door?
You may choose to instruct the delivery partner to leave your order at the door; the responsibility of the order is passed to the recipient if our delivery partner is instructed to do place the item at the door. We recommend that someone be available to receive the order to ensure that the cakes are refrigerated as soon as possible upon arrival.
Looking for a dine-in experience with us?